Managing Director, Credit Card & Payments, Retail Banking

Hong Kong Permanent
  • Over 15 years in retail banking experience in HK
  • Proven track record in driving growth & profitability of credit card & payments

About Our Client

Established Bank in HK

Job Description

1. Strategic Leadership:
- Develop and implement the overall strategic direction for credit card and personal payment services in alignment with the organization's goals and objectives.
- Lead the development and execution of innovative initiatives to enhance the credit card and payment offerings, ensuring they remain competitive and meet customer needs.
- Stay abreast of market trends, regulatory changes, and emerging technologies to identify opportunities for growth and performance improvement.

2. Business Development and Growth:
- Drive the growth of credit card and personal payment services, establishing and maintaining strong relationships with key stakeholders, including merchants, payment processors, and technology partners.
- Identify new market segments and develop strategies to penetrate and expand the customer base.
- Analyze market data and customer insights to develop new products and services that meet evolving customer demands.

3. Operations and Risk Management:
- Oversee the day-to-day operations of credit card and personal payment services, ensuring seamless customer experiences, adherence to regulatory requirements, and efficient processes.
- Implement robust risk management practices to mitigate fraud, credit risks, and operational risks associated with credit card and payment operations.
- Collaborate with internal teams, including technology, compliance, and legal, to ensure compliance with industry standards and regulations.

4. Team Leadership and Development:
- Build and lead a high-performing team, providing guidance, mentoring, and coaching to team members.
- Foster a culture of innovation, collaboration, and continuous learning to drive employee engagement and professional growth.
- Set clear performance expectations, conduct regular performance reviews, and identify opportunities for skills development and succession planning.

The Successful Applicant

- Over 15 years of experience in personal banking, with a strong focus on credit card and payment services, particular in the HKHK market.
- Proven track record in driving the growth and profitability of credit card and personal payment businesses.
- In-depth knowledge of credit card and payment industry trends, emerging technologies, and regulatory environment.
- Strong business acumen and strategic thinking abilities, with the capability to translate insights into actionable plans.
- Demonstrated agility and ability to adapt to changing market dynamics and customer preferences.
- Excellent leadership and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Exceptional problem-solving skills and ability to make data-driven decisions.
- Strong communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
- Fluent / Native in Cantonese, Mandarin and English. Bachelor's degree in Business, Finance, or a related field. Advanced degrees or certifications are a plus.

What's on Offer

Good culture in an established Bank

Hayley Law
Quote job ref
Phone number
+852 3412 4814

Job summary

Banking & Financial Services
Retail Banking - Financial Advisory / Personal
Financial Services
Hong Kong
Job Type:
Consultant name
Hayley Law
Consultant phone
+852 3412 4814
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.