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L2 Helpdesk IT Support

Hong Kong Temporary HK$27,000 - HK$29,000 per month (HK$324,000 - HK$348,000 per year) View Job Description
This role provides Level 2 technical support to internal staff, resolving escalated hardware, software, and application issues. You will collaborate with cross‑functional teams to maintain smooth daily operations and ensure a high‑quality user experience.
  • Join a stable enterprise with strong investment in modern IT systems.
  • Grow your technical skills through diverse L2 support challenges.

About Our Client

Our client is a renowned insurance provider and a large organization with a strong presence in Hong Kong. They are committed to delivering excellent services and innovative solutions to their clients.

Job Description

  • Provide Level 2 technical support to internal staff, handling escalated IT issues from Level 1 support teams.
  • Troubleshoot and resolve incidents related to hardware, software, network connectivity, end‑user devices, and corporate applications.
  • Support daily IT operations including system access, account management, device configuration, and application updates.
  • Coordinate with infrastructure, network, and application teams to resolve complex technical problems.
  • Maintain documentation for troubleshooting steps, incident resolutions, and knowledge‑base articles.
  • Monitor IT systems and proactively identify issues that may affect user productivity.
  • Assist with IT asset management, including device setup, replacement, and lifecycle tracking.
  • Provide onsite and remote support for office staff, including VIP users when required.
  • Ensure all support activities meet internal service level agreements (SLAs) and compliance standards.
  • Participate in system testing, upgrades, patch deployment and rollout activities.

The Successful Applicant

  • Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related disciplines.
  • 3-5 years of experience in IT support, service desk, or technical support roles, preferably in a corporate environment.
  • Strong hands‑on knowledge of Windows OS, Microsoft 365, Active Directory, network basics (TCP/IP, VPN, Wi‑Fi), and end‑user devices.
  • Experience supporting common enterprise applications, collaboration tools, and mobile device management.
  • Strong troubleshooting and diagnostic skills with the ability to handle L2 escalations independently.
  • Good understanding of ITIL processes, incident management, and ticketing systems (e.g., ServiceNow, Jira).
  • Customer‑oriented mindset with strong communication skills and a professional service attitude.
  • Ability to work under pressure, prioritize tasks, and manage multiple incidents simultaneously.
  • Fluent in English; Cantonese or Mandarin is an advantage.

What's on Offer

  • A competitive monthly salary and benefits.
  • Engaging and collaborative work environment in Hong Kong.
  • Professional growth opportunities within the technology department.



If you are looking for a challenging and rewarding opportunity as an L2 Helpdesk professional in the insurance industry, apply now to join this esteemed organization in Hong Kong!

Contact
Lewis Liu
Quote job ref
JN-022026-6941193
Phone number
+85225306126

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Insurance
Location
Hong Kong
Job Type:
Temporary
Consultant name
Lewis Liu
Consultant phone
+85225306126
Job Reference
JN-022026-6941193

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.