IT Support Analyst (35- 40k)

Hong Kong Island Permanent HK$35,000 - HK$40,000 per month (HK$420,000 - HK$480,000 per year)
  • Professional firm, regional role
  • Level 1 & 2 deskside & remote support

About Our Client

Our client is an international professional service company.

Job Description

  • Respond to clients' requests for technical support via phone, email, or other communication channels in a timely and courteous manner
  • Troubleshoot technical issues with hardware, software, and network systems
  • Diagnose and resolve technical problems associated with operating systems and applications
  • Escalate complex issues to senior IT staff or external vendors as necessary
  • Maintain accurate and thorough records of support requests, actions taken, and resolutions achieved
  • Provide guidance and training to clients on the proper use of hardware and software systems
  • Keep up-to-date with the latest IT trends, technologies, and best practices
  • Manage the IT asset and conduct regular stock take
  • Perform other IT-related duties as assigned

The Successful Applicant

  • Degree or diploma in Information Technology or related discipline
  • Min. 3-4 years' experience in professional firm environment and regional office exposure
  • Technical knowledge of supporting Windows 10 Professional, Microsoft Active Directory, O365 suite, Citrix, VPN, MDM (Airwatch)
  • PC and laptop congiguration experience
  • ITIL certidies is preferred

What's on Offer

  • WFH policy
  • regional exposures
Contact
Connie Mo
Quote job ref
JN-042024-6386938
Phone number
+852 5183 2115

Job summary

Function
IT
Specialisation
IT Support
Industry
Business Services
Location
Hong Kong Island
Job Type:
Permanent
Consultant name
Connie Mo
Consultant phone
+852 5183 2115
Job Reference
JN-042024-6386938

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.