IT Service Delivery Manager - Infrastructure

Hong Kong Permanent
  • Infrastructure Service Delivery
  • Accelerated Career Progression

About Our Client

Our client is a well-known IT service provider that has been operating for more than 30 years. They have established a solid business in Hong Kong and other major cities in APAC. In the upcoming year, they will continue to expand their IT Service Delivery team.

Currently they are looking for a Service Delivery Manager to join the team. The successful candidate will serve the key clients across various industries. They will need to ensure the IT services provided are up to the agreed SLA. This will be a great opportunity for candidate who is looking for a wide range of work exposure with a fast-track career development opportunities.

Job Description

  • Identify the customer needs and overseeing the IT service delivery
  • Handle conflicts and ensuring the servicing team's processes and tasks are completed efficiently
  • Determining ways to reduce costs without sacrificing customer satisfaction
  • Assessing customer feedback and using your creativity to establish, improve, and refine services

The Successful Applicant

  • Bachelor's Degree in Information Technology, Computer Science, or related disciplines
  • Preferably more than 5 years of experience in IT service delivery, end-user support, or IT infrastructure
  • Familiar with M365, network & system infrastructure troubleshooting
  • ITIL foundation certification is required
  • Proficient in Cantonese and English communication

What's on Offer

  • Fast Track Career Development Opportunities
  • Open and Friendly Teammates
  • Opportunity to Work With Sizeable Corporations
  • Generous Number of Days of Annual Leaves
  • Medical Coverage including Dependants
Contact
Sedrick Chan
Quote job ref
JN-052023-6047787
Phone number
+852 3602 2492

Job summary

Function
IT
Specialisation
Infrastructure
Industry
Technology & Telecoms
Location
Hong Kong
Job Type:
Permanent
Consultant name
Sedrick Chan
Consultant phone
+852 3602 2492
Job Reference
JN-052023-6047787

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.