IT Assistant Manager/ Manager, Applications (CRM System)

Hong Kong Permanent
  • Large property group
  • CRM implementation

About Our Client

Our client is a large property group and they are expanding their CRM stream within IT. They are hiring a Assistant Manager/ Manager to drive implementation projects across CRM system, SaaS platform, MarTech and WeChat mini program across China regions.

Job Description

  • Drive the project planning and implementation of CRM projects across China regions
  • As Project Manager on scheduling, resources planning and risk management
  • Maintain close communication with business users, engage them, analyse and advise suitable products/ solutions to optimise business efficiency and experience
  • Be upbeat with the market trend, constantly come up with new features for the IT products/ solutions
  • Be accountable for developing product requirement documents, writing product manuals/product introduction PPTs, and related solution documents
  • Perform vendor management; Take ownership on system implementation, testing, training and documentations
  • Perform product evaluation, vendor selection, and procurement of IT solutions / products; Ensure all the contractual commitments and deliverable are delivered successfully by vendors on time and within the budget

The Successful Applicant

  • Bachelor in Business Administration, Information Technology or relevant disciplines
  • 6+ years experience in as Product Owner/ Project Lead in driving CRM implementation projects
  • Strong track record in managing the product development cycle from end to end independently
  • Experience in SaaS platform/ MarTech/ Wechat Mini Program/ Data-related implementation is a plus
  • Strong knowledge on the CRM ecosystem (e.g. loyalty engine, mini program etc.), especially in China is a plus
  • Experience in managing China vendors is a plus
  • Experience in Agile/ Scrum methodology is preferred
  • Good communication and stakeholder management skills
  • Good command in Cantonese, English and Mandarin

What's on Offer

Our client offers attractive compensation and sustainable career path to the candidate.

Eliza Lai
Quote job ref
Phone number
+852 2848 4741

Job summary

IT Business Analysis
Hong Kong
Job Type:
Consultant name
Eliza Lai
Consultant phone
+852 2848 4741
Job Reference

Diversity & Inclusion at Michael Page

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