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Head of Customer Success (SaaS, Payment)

Hong Kong Permanent HK$600,000 - HK$800,000 per year Work from Home or Hybrid View Job Description
The Head of Customer Success (SaaS Solution in Restaurant) will lead the customer success strategy, ensuring clients achieve their desired outcomes with the company's SaaS platform. This role requires a customer-focused leader with experience in managing SaaS solutions and driving client satisfaction.
  • APAC exposure, Head of Customer Success / Lead of Restaurant SaaS business
  • A famous brand to growth

About Our Client

Our client is a leading SaaS provider offers comprehensive digital solutions for food service businesses, including POS systems, supply chain management, financial reconciliation, and customer engagement tools.

Job Description

As a Head of Customer Success (SaaS Solution, Payment), your main responsibilities will include:

  • Develop and execute customer success strategies aligned with regional and global goals.
  • Manage full client lifecycle: onboarding, monitoring, renewals, and upselling.
  • Build strong client relationships, understand operational needs, and coordinate internal teams to deliver tailored solutions.
  • Monitor customer and market trends., identify risks, and implement retention strategies.
  • Lead and grow the SEA customer success team, driving performance and collaboration.
  • Analyse customer data to optimize strategies and improve service efficiency.
  • Develop customer success strategies and plans tailored to the SEA market, ensuring alignment with the company's overall overseas business objectives to enhance customer lifetime value and renewal rates.
  • Oversee full life cycle management of SEA clients, building and maintaining strong relationships to elevate satisfaction and loyalty.
  • Deeply understand client needs and operational pain points, coordinating internal resources (e.g., product, tech, operations) to deliver customised solutions.
  • Ensure successful adoption of food service SaaS products and tangible business value enhancement.

The Successful Applicant

A successful Head of Customer Success (SaaS Solution) should have:

  • Bachelor's degree in relevant fields.
  • Proven experience in managing customer success within a SaaS / Fintech / Payment environment.
  • 5+ years in customer success, with 3+ years in Southeast Asia.
  • Experience in restaurant SaaS or tech sectors preferred.
  • Strong data analysis, CRM proficiency, and cross-cultural leadership skills.
  • Fluent in English and Mandarin

What's on Offer

  • A competitive salary package and company benefits
  • Opportunities to work with innovative SaaS solutions in the technology industry.
  • A supportive and collaborative company culture that values employee growth.
  • Potential for career advancement in a growing organisation.
  • High Impact Role: Shape go-to-market strategies, build partner ecosystems
  • Cross-Functional Collaboration: Work closely with product, tech, and marketing teams to deliver localized solutions and support.
  • Career Growth: Opportunity to build and lead a regional team
Contact
Anthea Cheung
Quote job ref
JN-102025-6859455
Phone number
+852 2530 6121

Job summary

Function
Sales
Specialisation
Business Development
What is your area of specialisation?
Technology & Telecoms
Location
Hong Kong
Job Type:
Permanent
Consultant name
Anthea Cheung
Consultant phone
+852 2530 6121
Job Reference
JN-102025-6859455
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.