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Head of Customer Service - Insurance

Hong Kong Permanent HK$60,000 - HK$70,000 per month (HK$720,000 - HK$840,000 per year) View Job Description
Excellent opportunity for seasoned candidate who is pursuing a career advancement as a Head of Customer Service within the insurance space.
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  • Leading a large CS team with high volume of enquiries
  • Requires at least 5 years of experience as senior management

About Our Client

Our client is a European based risk solutions and emergency service provider, they are a market leader in this space with a strong customer service support team to maintain a 24/7 service for their clients. They are currently seeking a experienced candidate to take up a leadership role.

Job Description

  • Act as the person in charge for the call centre based in Hong Kong
  • Monitor the performance of hotlines and to review and update the procedures for both inbound and outbound customer service teams
  • Formulate and provide training on customer service policies, guidelines & SOPs with write-up of templates & scripts
  • Report to the senior management team on performances and provide suggestions

The Successful Applicant

  • At least 8 years of relevant work experience with the exposure in managing a large team i.e. over 30 people
  • Adaptable to different urgent scenarios and able to provide timely advises
  • Willing to travel occasionally
  • Experienced in setting SOPs and provide internal presentations

What's on Offer

  • Market leader in the industry with good resources within the company
  • Rewarding compensation
  • Leadership opportunity
Contact
Jayne Hon
Quote job ref
JN-052024-6428428
Phone number
+852 3602 2439

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
Industry
Insurance
Location
Hong Kong
Job Type:
Permanent
Consultant name
Jayne Hon
Consultant phone
+852 3602 2439
Job Reference
JN-052024-6428428

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.