Head of Claims - Project role, Familiar with General Insurance

Hong Kong Permanent HK$80,000 - HK$100,000 per month (HK$960,000 - HK$1,200,000 per year)
  • Must be familiar with General Insurance
  • Familiar with Transformation projects with Agile mindset

About Our Client

Familiar with Transformation projects

Job Description

1. Oversee Claims Operations: Manage and supervise the day-to-day operations of the claims department, ensuring smooth and efficient handling of insurance claims.

2. Process Improvement: Analyze existing claims processes, identify areas for improvement, and implement strategies to streamline workflows, reduce costs, and enhance overall operational efficiency.

3. Team Leadership: Provide strong leadership and guidance to the claims operations team. Set performance goals, monitor progress, and provide coaching and support to team members to ensure high-quality work and professional development.

4. Collaboration and Stakeholder Management: Collaborate with internal stakeholders, including underwriters, brokers, and other departments, to align claims operations with business objectives. Develop and maintain relationships with external stakeholders, such as insurance carriers and third-party administrators.

5. Compliance and Quality Assurance: Ensure compliance with regulatory requirements, industry standards, and internal policies. Implement quality assurance programs to maintain consistent and accurate claims handling practices.

6. Technology and Automation: Explore and implement technological solutions to enhance claims operations. Leverage automation tools, data analytics, and digital platforms to improve efficiency, accuracy, and customer experience.

7. Performance Monitoring and Reporting: Develop and implement key performance indicators (KPIs) to measure claims operations' effectiveness. Regularly monitor and report on departmental performance, identifying trends, issues, and opportunities for improvement.

8. Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of claims operations staff. Stay updated on industry developments, emerging trends, and regulatory changes, and ensure the team is informed and trained accordingly.

The Successful Applicant

1. Experience: Significant experience in claims management or operations, preferably in the insurance brokerage industry. Prior experience in a leadership role is essential.

2. Strong Leadership Skills: Demonstrated ability to lead and inspire a team, providing clear direction, fostering a collaborative culture, and driving performance.

3. Analytical and Problem-Solving Skills: Strong analytical skills to assess complex claims issues, identify root causes, and develop effective solutions. Ability to think critically and make sound decisions.

4. Stakeholder Management: Excellent interpersonal and communication skills to collaborate effectively with internal and external stakeholders at various levels. Ability to build and maintain relationships to achieve common goals.

5. Process Improvement Expertise: Proven track record of successfully implementing process improvement initiatives, driving operational excellence, and achieving measurable results.

6. Technology Aptitude: Familiarity with claims management systems, automation tools, and digital platforms. Ability to leverage technology to optimize claims operations and enhance customer experience.

7. Compliance and Regulatory Knowledge: Understanding of insurance industry regulations, compliance requirements, and best practices related to claims handling.

8. Time Management and Organization: Strong time management skills to prioritize tasks, meet deadlines, and manage multiple projects concurrently.

9. Strategic Thinking and Project Management: Ability to think strategically, develop long-term plans, and execute projects effectively. Proficient in project management methodologies and tools.

What's on Offer

Good culture and career progression with internal mobility.

Hayley Law
Quote job ref
Phone number
+852 3412 4814

Job summary

Banking & Financial Services
Hong Kong
Job Type:
Consultant name
Hayley Law
Consultant phone
+852 3412 4814
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.