Field Service Engineer (Medical Device)

Hong Kong Permanent
  • Competitive remuneration package
  • Good career prospects

About Our Client

Our client is a well-established medical device company supporting the global health-care community, they are looking for a high calibre to join the team as Field Service Engineer - Medical Device.

Job Description

  • Responsible for delivering high quality of customer service and support (installation and troubleshooting)
  • Providing remote (on-call) and on-site service support and maintenance for company products
  • Ensure ongoing or critical technical situations are escalated as appropriate in a timely manner
  • Continuously review and monitor service delivery work-flows
  • Closely work with the service business teams to identify, develop, and coordinate various field support functions
  • Continuously monitor customer satisfaction through surveys or direct feedback
  • Ensure situations are prioritised and resources are allocated where the service operations are unable to satisfy demand from their own teams for either Service or Order Fulfilment activities
  • Perform other related ad hoc duties

The Successful Applicant

  • Bachelor's degree in Engineering, or equivalent experience
  • Minimum of 2 years of field service operation experience
  • Able to lift and move heavy machinery
  • Independent, highly motivated
  • Good technical/analytical skills
  • Good communication skills both verbal and written
  • Strong customer service skills, to provide high-quality care and attention to details
  • Flexible working hours

What's on Offer

A competitive remuneration package will be offered to the right candidate.

Zalika Ho
Quote job ref
Phone number
+852 2848 4783

Job summary

Life Sciences
Medical devices
Healthcare / Pharmaceutical
Hong Kong
Job Type:
Consultant name
Zalika Ho
Consultant phone
+852 2848 4783
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.