e-Learning training coordinator L&D assistant not IT Support HR
Excellent career path
About Our Client
About the Customer Support Team
We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future.
Our client is a China-affiliated financial holding company established in Hong Kong. The company provides a full range of professional financial services, including securities and futures brokerage and asset management.
Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
Monitor the Trollbox, Telegram and other channels as required
Perform document checks as per standard procedures
Escalate enquiries when necessary
Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
Assist in updating FAQ/Solutions documentation
Constantly look for ways to improve our customer service
The Successful Applicant
Experience and knowledge of cryptocoins, Blockchain and trading
Attention to detail with excellent communication skills and patience
Ability to troubleshoot and discover answers quickly and effectively
Enjoy helping people and being patient with customers
Capable of working under pressure
Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
Technical background/understanding of the API is a major plus
Available for immediate hire preferred
Previous experience in solving customer inquiries
Language skills including but not limited to Korean, , Spanish and Portuguese.
What's on Offer
Candidates with less experience will be considered as Assistant Officer.