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- Solid experience in IT customer support
- Innovative and able to grow a team
About Our Client
My client is a global leading IT service provider which focuses on digital technology products, they have developed a strong team in Hong Kong. Under a flexible and collaborative environment, they are planning to further enhance their customer experience service and currently looking for a Director to lead innovative strategies for customer experience.
Job Description
- Proactively initiating improvement plans for customers services provided by various technical support team including but not limited to pre-sales, troubleshooting, service delivery and incident & problem
- Create spontaneous technical support strategies according to major problems in different technology mediums, thus improve customer experience
- Drive business insights based on customer data and design new work flows, documentations, training
- Set up KPI and measurements to identify ultimate goals for different customer support teams
- Develop and lead a new team to execute all newly launched improvement plans
The Successful Applicant
- Bachelor's or above in Computer Science, Information System, Marketing, Business Administration or any relevant discipline
- At least 10 years' experience in user support or customer services with at least 5 years in leading a sizable team
- Experience from IT, media and technology product industry will be an advantage
- Experience from within a fast-paced organization
- Understanding of technology or new economy businesses advantageous
- Fluent verbal and written English as most communication will be English
What's on Offer
- 5 days work
- Performance Bonus
- Flexible working hours
- Perm Position
- Full range of insurance plan
Contact
Jenny Yim
Quote job ref
4174180
Phone number
+852 2848 9540
Job summary
- Function
- IT
- Specialisation
- Senior IT Management / CIO / CTO
- What is your area of specialisation?
- Technology & Telecoms
- Location
- Hong Kong
- Job Type:
- Permanent
- Consultant name
- Jenny Yim
- Consultant phone
- +852 2848 9540
- Job Reference
- 4174180
