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Deskside Support 28-35k

Central and Western District Temporary HK$28,000 - HK$35,000 per month (HK$336,000 - HK$420,000 per year) View Job Description
We are looking for a dedicated Deskside Support professional to join our team in Central. This role requires a strong technical background and a passion for delivering excellent IT support in the Technology & Telecoms industry.
  • Work with VIPs in a high-impact IT environment.
  • Advance your career with ITIL-driven best practices.

About Our Client

Our client is a large organization in the Technology & Telecoms industry, known for providing innovative solutions and exceptional services. They are committed to fostering a professional and efficient work environment.

Job Description

  • Deliver on-site desktop support for VIP users in accordance with defined service level agreements (SLAs).
  • Provide deskside assistance for PCs, printers, corporate phones, software applications, video conferencing setups, and other VIP-related IT needs.
  • Collaborate with approved suppliers to establish support agreements and deliver product-level technical advice and solutions.
  • Recommend and implement preventive measures to reduce potential technical issues.
  • Restore desktop services using standard system images provided by the client.
  • For non-standard system images, provide hardware support only; escalate other issues as service requests.
  • Maintain and organize technical documentation, including software version updates, PC upgrade records, incident reports, and root cause analyses.
  • Offer professional, timely support to VIP users to ensure rapid issue resolution.
  • Manage and complete service requests assigned by the Level 1 Helpdesk team.
  • Oversee hardware maintenance and vendor coordination, including warranty repairs and upgrades based on client-provided documentation.

The Successful Applicant

  • Education: F.5/DSE or above; university degree preferred. ITIL 4 Foundation Certification required.
  • Skills: Strong communication skills in English, Cantonese, and Putonghua; excellent Mandarin proficiency is essential.
  • Experience: Minimum 5 years of relevant IT support experience, including at least 2 years in a leadership role.

What's on Offer

  • Competitive monthly salary and benefits package.
  • Great working place and growth opportunities.
  • Opportunity to work in the Technology & Telecoms industry in Central.
  • Chance to enhance your technical skills in a large organization.



If you are ready to take on this exciting opportunity as a Deskside Support, we encourage you to apply today!

Contact
Lewis Liu
Quote job ref
JN-112025-6886246
Phone number
+85225306126

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Central and Western District
Job Type:
Temporary
Consultant name
Lewis Liu
Consultant phone
+85225306126
Job Reference
JN-112025-6886246

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.