Back to search

Deputy Chief of Customer Services Centre

Hong Kong Permanent HK$50,000 - HK$60,000 per month (HK$600,000 - HK$720,000 per year) View Job Description
A leading banking group is hiring a Deputy Chief of Customer Services Centre! This position will be supervising branch staffs across all operational functions.
  • Leading banking grouo
  • Experienced in Branch Operations is preferred

About Our Client

Leading banking group

Job Description

Responsibilities:

  • Supervise branch staff to achieve business management goals
  • Assist the Chief in managing operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
  • Perform problem solving on complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
  • Serve as one of the customer points to deliver quality end to end after-sales services to bank's high net worth customers
  • Supervise branch staff on aspects of people management, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
  • Ensure compliance of the bank's policies and regulatory requirements
  • Handle ad hoc assignment as and when required

The Successful Applicant

Requirements:

  • Degree holder or above in Business Administration or a related discipline
  • At least 5 years of solid experience in banking industry, of which 3 years of the above relating to account opening and maintenance, remittance, cash management
  • Previous experience in management role or multi banking operations functions is an advantage
  • Experience and good in leading operational processes or team management
  • Excellent interpersonal and communication skills with service mind
  • Excellent analytical and numerical skills
  • Good command of both English and Chinese

What's on Offer

Competitive package and growth opportunities

Contact
June Kwong
Quote job ref
JN-022025-6665804
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-022025-6665804

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.