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Customer Services Officer - Financial Services Firm

Hong Kong Permanent HK$24,000 - HK$27,000 per month (HK$288,000 - HK$324,000 per year) View Job Description
Looking for candidates who have solid experience in handling customer services via hotline / mailbox, open to candidates from non-financial services industry.
  • Join a well‑respected and stable financial institution
  • Clear processes and training

About Our Client

A highly established financial services organisation is seeking a Customer Services Officer to join its corporate communications team. This role acts as a key contact point between the organisation and the public, handling enquiries with professionalism, accuracy and care.

You will be part of a small and supportive team responsible for managing inbound enquiries and supporting external engagement activities.

Job Description

  • Handle public enquiries via hotline, shared mailbox and written correspondence
  • Respond to general enquiries in line with defined guidelines and procedures
  • Manage and monitor enquiry cases to ensure timely follow‑up
  • Liaise with internal teams to obtain accurate information for enquiry responses
  • Provide support to event team for engagement activities when is required



The Successful Applicant

  • 3-5 years' relevant experience in customer service, public enquiries, corporate communications or hotline roles
  • Experience in financial services, insurance, banking or regulated environments is an advantage
  • Candidates without financial services background are welcome if they have strong enquiry / hotline exposure
  • Good communication in Cantonese, English and Mandarin



What's on Offer

  • Join a well‑respected and stable financial institution
  • Clear processes, training and support from an experienced supervisor
  • Great for career development
  • Positive team culture
Contact
Joyce Chan
Quote job ref
JN-052026-7009657
Phone number
+852 3602 2412

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Joyce Chan
Consultant phone
+852 3602 2412
Job Reference
JN-052026-7009657

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.