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Customer Service & Retention Manager, Insurance, 40k

Hong Kong Permanent HK$35,000 - HK$40,000 per month (HK$420,000 - HK$480,000 per year) View Job Description
Our client is a well-known insurance firm. They wish to hire a talented Customer Service & Retention Manager to join their team.
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  • Custom Service Experience is a must
  • Insurance Industry is a must

About Our Client

Our client is a well-known insurance firm. They wish to hire a talented Customer Service & Retention Manager to join their team.

Job Description

Reporting to the Head of Sales, you will be responsible for:

  • managing all areas of individual accounts assigned to you such as expansion, retention and pricing issues
  • delivering an excellent level of customer service and care to include ownership of daily client account matters
  • ensuring best practice and liaising with different business to resolve third parties issues
  • making sure your service and product knowledge is always up to date to make suitable recommendations
  • updating all member records and ensuring data provided can be used for quality and factual purpose



The Successful Applicant

Requirements:

  • Excellent customer service experience
  • Insurance industry is a must
  • Minimum 3 years of experience
  • Good English and Mandarin



What's on Offer

Benefits:

  • Work Life Balance
  • Competitive Pay
  • Career Prospect
  • Insurance
Contact
Nicole Hui
Quote job ref
JN-052024-6429771
Phone number
+852 3412 4832

Job summary

Function
Banking & Financial Services
Specialisation
Insurance
Industry
Insurance
Location
Hong Kong
Job Type:
Permanent
Consultant name
Nicole Hui
Consultant phone
+852 3412 4832
Job Reference
JN-052024-6429771

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.