Customer Service Officer - Insurance

Hong Kong Permanent HK$20,000 - HK$35,000 per month (HK$240,000 - HK$420,000 per year)
  • Passed in Paper I & III under Insurance Intermediaries Qualifying Examination
  • Provide prestige customer-oriented services to the customers, agents and brokers

About Our Client

Well established insurance company with presence globally

Job Description

- Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
- Provide application checking services to agents and brokers
- Support MCV client verification process
- Provide effective solutions to agents and customers' inquiries within a predetermined time frame in a proactive and professional manner.
- Ensure accuracy and compliance of all requests completed with high quality standards
- Handle conference / meeting room reservations and follow-up work
- Resolve complex cases and complaints arising from work
- Provide other service support and work at different locations of Agency Service Centre when necessary
- Cooperate with team members and others to achieve desired results and support business needs
- Support ad-hoc tasks to achieve desired results of business needs

The Successful Applicant

  • Degree holder with experience in insurance industry
  • HKDSE/HKCEE/ diploma qualification with customer service experience in life insurance industry will also be considered
  • Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) preferred
  • LOMA qualifications will be an advantage
  • Excellent customer service and interpersonal skills
  • Good command of English and Chinese, both spoken and written
  • Fluency in Mandarin is required
  • Quick learner with strong analytical and problem-solving skills

What's on Offer

Good culture in a growing company

Contact
Hayley Law
Quote job ref
JN-022024-6346413
Phone number
+852 3412 4814

Job summary

Function
Banking & Financial Services
Specialisation
Insurance
Industry
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Hayley Law
Consultant phone
+852 3412 4814
Job Reference
JN-022024-6346413

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.