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Customer Service Officer - Financial Services

Central and Western District Permanent HK$22,000 - HK$28,000 per month (HK$264,000 - HK$336,000 per year) View Job Description
The Customer Service Officer role in the Financial Services industry requires a proactive individual to manage corporate communication tasks and handle general inquiries.
  • Well-known Financial Service
  • At least 3 years of customer service experience

About Our Client

The hiring company is a large organization within the Financial Services industry, known for its focus on innovation and excellence. They are committed to providing high-quality services and fostering a professional work environment in Hong Kong.

Job Description

  • Act as the primary point of contact for client inquiries via phone, email, and online channels
  • Provide clear and accurate information on financial products, services, and account-related matters
  • Handle customer complaints and escalations with professionalism and efficiency
  • Work closely with internal teams to resolve client issues
  • Maintain accurate records and ensure compliance with internal procedures and regulatory standards
  • Identify opportunities to enhance service quality and process efficiency

The Successful Applicant

  • 3-5 years of customer service experience within banking, securities, brokerage, insurance, or other financial services
  • Strong understanding of financial products and customer‑facing operations
  • Excellent communication, problem‑solving, and interpersonal skills
  • Ability to manage multiple tasks and work in a fast-paced environment
  • Detail‑oriented, with a strong sense of ownership and accountability
  • Fluency in English and Chinese (Cantonese/Mandarin) preferred

What's on Offer

  • Opportunity to work in a large organization within the Financial Services industry.
  • Potential for career development.
  • Professional and supportive work environment.



This is a great opportunity for individuals looking to advance their career in corporate communications. Apply now to join a leading organization in the Financial Services industry!

Contact
Yuri Tsang
Quote job ref
JN-022026-6939076
Phone number
+85225306122

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Financial Services
Location
Central and Western District
Job Type:
Permanent
Consultant name
Yuri Tsang
Consultant phone
+85225306122
Job Reference
JN-022026-6939076

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.