Customer Service Manager - Shipping Solutions

Hong Kong Permanent HK$25,000 - HK$33,000 per month (HK$300,000 - HK$396,000 per year)
  • Competitive Pay and Guarantee Bonus
  • Serving e-commerce clients

About Our Client

Our client specialises in offering tailored shipping solutions for e-commerce platforms based in the APAC region. They are currently looking for a seasoned high calibre to carry out the leadership role as a Customer Service Manager.

Job Description

  • Act as the supervisor to lead the daily operations of the department
  • Handle high volume of corporate customer enquires and coordinate closely with the internal parties to solve the cases
  • Formulate guidelines and deliver training for customer service team to maintain quality service level
  • Work closely with the regional teams on customer satisfaction enhancements

The Successful Applicant

  • At least 4 years of Customer Service/ Client Success experience in the logistics industry is required
  • Solid experience in managing team and setting up SOP
  • Excellent command in English, Cantonese and Mandarin
  • Proficiency in Microsoft Word, Excel and CRM system

What's on Offer

  • Competitive salary package
  • Stable and rewarding industry
  • Leadership opportunity
  • Teamwork based and friendly working environment
Contact
Jayne Hon
Quote job ref
JN-012024-6312840
Phone number
+852 3602 2439

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
Industry
Transport & Distribution
Location
Hong Kong
Job Type:
Permanent
Consultant name
Jayne Hon
Consultant phone
+852 3602 2439
Job Reference
JN-012024-6312840

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.