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Clinic CS Officer / Supervisor / Manager (Medical Services)

Hong Kong Permanent View Job Description
Working with the CA and CS teams, you will be responsible for providing f2f customer services, managing day-to-day operations, and answering customer enquiries in medical clinic depending on experiences.
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  • Premium medical brand
  • Strong communication skill and leadership

About Our Client

My client is an established medical service provider with medical/ specialist services.

Job Description

  • Oversee / Manage Concierge services at the clinic
  • Appointment booking and cross selling and answer general enquires
  • Initiative to collaborate with stakeholders to ensure service delivery meets industry and professional standard.
  • Resolve complaints ethically and professionally
  • Regular review & develop policy / guidelines
  • Enrich frontline staff's service and knowledge through training and coaching

The Successful Applicant

  • A minimum of 3-5 years of relevant experience with 5 years of managerial level in customer service field.
  • Healthcare / medical / insurance / Hospitality / luxury retail background are preferred
  • Strong operation management and people management skill
  • Excellent communication and customer-service skills
  • Good computer skills including MS Office
  • Excellent command of written and spoken Chinese and English
  • Candidates with less experiences will be considered as CS Officer/ Clinic Assistant

What's on Offer

  • Permanent position with bonus scheme in place
  • Medical benefits
  • Prime location
Contact
Janice Chan
Quote job ref
JN-112023-6255874
Phone number
+852 2848 4781

Job summary

Function
Healthcare
Specialisation
Healthcare
Industry
Healthcare / Pharmaceutical
Location
Hong Kong
Job Type:
Permanent
Consultant name
Janice Chan
Consultant phone
+852 2848 4781
Job Reference
JN-112023-6255874

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.