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- World-class investment company
- Attractive base salary and quarter incentives
About Our Client
Our client is a well-known investment company, focusing on strengthening the client's financial well-being. Aim to help companies to invest and future planning, to deliver the benefits to their employees. Our client focuses on all services and problem resolution to maintain a good customer relationship. They are looking for a professional candidate with 3-4 years of customer service experience plus MPF knowledge who can work on multiple tasks and a positive attitude to work.
Job Description
- Supervise and manage the daily operation of the client servicing team
- Responsible for handling customer service including inbound phone calls, account opening, customer's enquiries and complaints
- Perform quality assurance on client services and tasks
- Ensure personal client service key performance indicators are met
- Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
The Successful Applicant
- University graduate in business, finance or a related discipline
- 3-4 years experience in client services/call centre with MPF knowledge
- Registration with HKSI paper 1,7,8 and IIQE Paper 4
- Excellent communication skills in English, Cantonese and Mandarin
- Ability to work on multiple tasks/priorities with a strong client service focus
- Strong problem-solving skills, can work independently and in a team setting
What's on Offer
- 24 days Annual Leave, 1 Birthday Leave
- 5 day's work
- An alternative shift of Work From Home
- Multinational Culture
- Medical benefits, MPF
- Annual bonus
Contact
Joanie Lau
Quote job ref
JN-122021-4558090
Phone number
+852 3602 2458
Job summary
- Function
- Banking & Financial Services
- Specialisation
- Back Office - Operations
- What is your area of specialisation?
- Financial Services
- Location
- Hong Kong
- Job Type:
- Permanent
- Consultant name
- Joanie Lau
- Consultant phone
- +852 3602 2458
- Job Reference
- JN-122021-4558090
