APAC Customer Experience Assistant Manager (Luxury brand)
Luxury European brand
Open to retail backgrounds
About Our Client
Our client is a renowned luxury brand looking for a APAC Retail Quality Assistant Manager.
Reporting to the director you will,
- Lead the team to manage the operational processes in relation to quality: customer service, product handling and after care services.
- Develop and maintain measurable KPIs and work closely with after sales service.
- Liaise with cross functional teams throughout the APAC region and communicate effectively through coaching and training.
- Ensure excellent customer service standards and to build strong relationships with clients by delivering a top notch customer journey.
The Successful Applicant
- Minimum of 3 years of retail management/training experience, preferably in the luxury sector
- Organized, detail orientated, excellent problem solving and communication skills
- Team player, responsible and independent
- Communicates effectively in Chinese and English
What's on Offer
Competitive remuneration, kindly get in touch for more details.