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VP - Customer Due Diligence
- Exposure in a multi-cultural environment
- Outstanding opportunities for continuous professional development
About Our Client
Our client is the largest, captive, banking and financial services offshoring organisation in the world. It has more than 32,000 skilled professionals operating out of 15 Group Service Centres present in five countries in Asia, including India, China, Malaysia, Philippines and Sri Lanka.
The current hiring team is Customer Due Diligence (CDD) unit in Guangzhou. The role will the site lead of CDD function. Those who would like to seek mainland China exposure and at the same time to join a promising platform are welcomed to apply.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
*Drive service excellence through operational oversight of site CDD teams and deliver quality, risk, people and financial performance targets
*Provide inputs into Global re-engineering initiatives e.g. Global Minimum Standard design for a process and ensure that these are deployed across markets in close partnership with business and service delivery teams
*As a site GLOBAL SERVICE CENTER CDD lead, represent GLOBAL SERVICE CENTER in Regional and Global governance forums overseeing Global Minimum Standards Program and ensure operations readiness to comply with Global Minimum Standards requirement
*Ensure CDD Policy, Procedures and Guidance are written, in line with local regulations and THE GROUP guidelines, regularly reviewed and amended where necessary
*Proactively engage with Lines of Business, GLOBAL SERVICE CENTER leadership team, Change Delivery and other stakeholders in Global Functions to ensure that goals of in-country Banking Operations teams are aligned to Business strategy and demand
*Participate or provide operational representation/inputs to global process reviews, for the purpose of build and deployment of Global Minimum Standards on remediation/CDD processes
*Ensure that relevant and timely inputs and updates are provided to THE GROUP Management, covering CDD operational performance and anticipated impact on account of policy changes
*Manage a team responsible for overseeing CDD operations and ensure compliance with these requirements
*Provide leadership to CDD teams and build a strong commercial and customer centric culture
*Define and develop strong business service competencies and capabilities
*Drives performance management through coaching with regular & productive use of Personal Development Plans and appropriate follow up
*Deliver CDD operations strictly in accordance with Group defined standards, on time to the specified service quality and cost
*Resolve all identified issues promptly, and escalate concerns as appropriate.
*Maintain and observe all THE GROUP control standards including the timely implementation of Group Audit recommendations.
*Report site level CDD related MI and issues to the Global Head of CDD Utility
The Successful Applicant
*Prior experience in Customer Due Diligence / Know your customer domain is essential
*12 +years of work experience related to the banking and financial services organization.
*A MBA in Finance or CA or related finance qualifications.
*Experience of interpreting and analyzing a large volume of information and / or data and provide succinct summary for management.
*Experience of working within a matrix environment preferred.
*Excellent communication and inter-personal skills, with experience of dealing with executives at all levels.
*Ability to deploy practical, cost effective operational solutions to complex global issues related to CDD policy and framework change.
*First class leadership skills with experience in managing complex fast growing operations
*Ability to lead change, and managing conflicting priorities while delivering consistent operations performance
*Strong analytical skills with experience of capacity planning and effective use of MI for performance management
*Ability to assess stake holder needs to improve customer experience
*Leadership with confidence and an ability to inspire others - capable of leading and motivating a team of high caliber individuals into new challenges.
*Strong team working ethic- actively contributes to the team, leading by example. Helps to maintain a co-operative, conscientious and customer focused environment.
*Self-Motivated and having the ability to work in a highly challenging environment.
What's on Offer
Competitive salary and benefits + opportunity to work in a large financial institution + dynamic and international working environment!