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Retail Floor Manager
- Store Based, Floor Management
- Sizable corporation, well known brand name
About Our Client
Our client is a renowned department store in Hong Kong. Due to rapid expansion, they are currently hiring for a few Retail Floor Manager(s) to join as part of the retail team.
As the Retail Floor Manager, you'd focus on improving the commercial performance of the store by increasing its turnover and maximising profitability. Achieving performance objectives will require action in the following areas: store operations, human resources, finance, buying, customer care, marketing, logistics and administration, as listed below:
You will manage stock levels and make key decisions on stock control, analysing sales figures and forecasting future sales volumes to maximise profits, analysing and interpreting trends to facilitate planning, using information technology to record sales figures and for data analysis and forward planning, dealing with staff issues whilst providing or organising training and development to ensure standards for quality, customer service and health and safety are met; responding to customer complaints and comments, promoting the organisation locally by liaising with local schools, newspapers and the community in general, organising special promotions, displays and events, attending and chairing meetings, updating colleagues on business performance, new initiatives and other pertinent issues, touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues, maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing, initiating changes to improve the business.
The Successful Applicant
The ideal candidate will be degree educated with more than 15+ years sales experience within the (travel) retail industry. Strong interpersonal skills and patience with both employees and customers will be key whilst be able to motivate and organise the employees resulting in strong sales and revenue performance. Candidate with work experience within a travel retail sector or department stores highly regarded.
What's on Offer
- Very competitive package to attract the right talent
- Store Based, Shift duty with meal allowance
- Well established and stable company platform to advance the career