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Online Technology/ IT CRM Manager - Luxury Retail
- IT Retail Digital/ CRM
- Exciting opportunity
About Our Client
Our client is a well-established international retail business. Their business spreads across the globe and they owns multiple brands in all regions.
The current newly created role will focus mainly on the APAC market. Only occasional travel in APAC countries are needed (~10%).
This Online Technology/ IT CRM Manager will act as the key person speaking with the business stakeholders directly on their needs in IT CRM system support, new system advice, O2O solutions etc. After gathering the requirements and providing advice, recommendation/ managing expectation, he/she will work with both technical teams and external agencies in delivering the outlined needs. This person needs to initiate the conversation, drive, manage and monitor the end-to-end process.
By reporting into the Division Director, this person will own the whole Online Technology, IT social media, digital tools and CRM system solutions for the group in Asia Pacific. Being the SME, this Manager will also be responsible for enhancing the overall customer engagement plan and solutions; ensuring these are aligned with the business goals. The role will also be accountable for establishing the data and process which are required to support the Digital Architect in the group.
The Successful Applicant
The right calibre must have over 5 years of solid CRM, IT Digital, online social media experience ideally within the FMCG/ retail industry for majority of the time. This candidate needs to be sensitive and alerted on updated retail digital/ IT social media related solutions and be able to bring in new ideas to the current team and implement the best practice for the group in order to support the business growth and objectives.
The person must have the capability to stand alone representing the team as the Subject Matter Expert in Online Technology of the group and work with with both internal and external parties (also both technical and business teams).
This person needs to speak good Asian languages which include both Mandarin and English most preferably. Flexibility in limited APAC travel is required.
What's on Offer
This will be a very interesting and exciting new role for someone passionate and solid in Retail IT Digital areas. Excellent remuneration package will be offered to the right calibre.