You are here
Business Process & Technology Manager
- Business Process & Technology Manager
- PLM/QA/Supply Chain System
About Our Client
One of the biggest retail brand in US/Canada.
*Support Global Sourcing leadership and Corporate IT Teams to deliver relevant changes on the sourcing systems and process to meet business objectives.
*Act as the primary point of contact for all internal / external stakeholders and users on PLM and related processes, business tools / applications and technologies. Provide resolutions and to support THT sourcing operations for the designated locations. Managing / administering, routing for necessary support, communicating and resolving system issues as necessary.
*On-going development and integration of Global Sourcing application templates and process improvements to be used to support the THT and Global Sourcing Teams to meet business goals and objectives. Lead and support any on-going operational tools and technologies utilized and deployed for THT activities across all locations.
*Supports the THT leadership and operations teams in managing PLM projects, and communicating application and process opportunities as they arise.
*Build users capabilities on THT business processes.
*Perform foundational and continuous process analysis and documentation of Global Sourcing applications specifically focused on institutionalizing repeatable processes and improvement opportunities.
*Recommend configuration changes within PLM and related tools by the application service team. Lead and/or direct user testing efforts to validate that the business requirements are met with implemented enhancements.
*Management of service performance of IT service providers to ensure it's up to the Company expectations.
*Oversee the THT IT infrastructure to ensure effective and smooth daily business operation. Manage the IT support Team Member and service providers for necessary execution/administration, maintenance and troubleshooting of any IT & Telecommunications systems and related matters (eg systems on OA / Email, Finance, QA, Security, Telephone, Wifi access etc.).
*Maintain and report THT technology asset and appliances inventory.
*Travel to overseas (mainly Shenzhen) when required.
*Perform other duties and projects as assigned.
The Successful Applicant
University graduate or above.
A minimum of 10 years' relevant experience preferably gained from MNC retailers/buying offices, at least 3 years of which in manager position or similar role.
Good understanding of the product development/sourcing life cycle. Background in Retail Business Process and sourcing systems improvement with an emphasis in Merchandising, Business Analysis, Sourcing, or Supply Chain is preferred.
Experienced in PLM project implementation / management / troubleshooting is preferred.
General understanding of IT infrastructure and systems. Prior experience in leading IT Team an advantage.
Advanced working knowledge of Microsoft Office desktop applications (eg Excel, Word, PowerPoint, Outlook, etc.) and analytical tools.
Excellent English communication & presentation skills (oral & writing). Cantonese and/or Mandarin a plus.
Good presentation/training skills.
Good IT service management / project management experience.
Proactive problem-solving and decision making skills.
Multi-tasking. Ability to thrive and embrace a constantly changing set of priorities and to work independently
Strong aptitude for influencing and adapting to the approach and needs of a dynamic and diverse workforce
Strong Team Player
Proactive, open minded with a can-do attitude.
What's on Offer
Perfect Salary Offer.